Privacy Policy

The website is a service by Villa Westend Hotel an der Messe GmbH, Westendstr. 104, 60325 Frankfurt, represented by Alina Kerste-Gavriluk, as the operating company of the Villa Westend Hotel an der Messe (hereinafter referred to as "Villa Westend Hotel an der Messe" or "we").

We take matters of data protection seriously and observe the applicable national and European data protection regulations, in particular the European General Data Protection Regulation ("GDPR") and the Federal Data Protection Act ("BDSG").

With this statement, we would therefore like to inform you about our data protection measures and what personal data we may store and how we use this data.

Responsible for data processing on this website with regards to the GDPR:

Villa Westend Hotel an der Messe GmbH

Westendstrasse 104
60325 Frankfurt

Telephone: +49 69 747979
Fax: +49 69 748349

Email: info [at]

You can print out or save this document using the usual functionality of your Internet service program (= browser: usually "File" -> "Save as").

We reserve the right to adjust the content of this data protection notice from time to time.

§ 1 Personal data

  • The Villa Westend Hotel an der Messe processes and uses your personal data only with your consent or if legal regulation allows it. We will only collect, process and use personal data that are necessary for the implementation and use of the hotel services at the Villa Westend Hotel an der Messe or that you voluntarily provide.
  • Personal data are all data that contain information about the personal or factual circumstances of a specific or identifiable customer. This includes, for example, the name, email address, home address, gender, date of birth, telephone number, age and also payment details.

§ 2 Purposes of collecting personal data

The Villa Westend Hotel an der Messe needs your personal data for the following purposes:

  • To process your reservation (your email address and general booking details),
  • To answer your questions (your email address, possibly your telephone number)

§ 3 Automatic data collection through cookies

Cookies are small files that are stored on your data carrier and that store certain settings and data for exchange with our system via your browser.

All information about the cookies that are used on our website can be found in our cookie statement.

§ 4 Transmission of personal data to third parties

Within the hotel at the fair, those locations will receive your data that they need to fulfill our contractual and legal obligations. Some data must be passed on under strict contractual and legal requirements:

§ 4.1 Due to legal obligation

Transmissions to state institutions or authorities only take place within the framework of mandatory national legal provisions.

§ 4.2 To external service providers for data processing

If service providers come into contact with your personal data, this is usually done as part of a so-called order processing of personal data. This is expressly provided for by law. Nevertheless, we remain responsible for the protection of your data - in addition to the processor, if necessary. The processor only works according to our instructions, which we ensure through appropriate contractual regulations, through technical and organizational measures and through additional controls.

We use service providers as processors, in particular in the categories of IT services (e.g. for technical-administrative tasks and for usage analysis), telecommunications, advisory and consulting as well as sales and marketing.

The data protection requirements for the order-related processing of personal data are complied with.

In addition, we do not pass on any data to third parties, unless you have given your expressed consent, the transmission is clearly necessary to carry out an offer or service you have requested or this is provided for by law. It is also not intended to transfer your data beyond this to a third country or an international organization.

If you book your stay directly on our website, all data will be collected by the service provider Caesar Data and forwarded to us in the form of an email, with the exception of the data on the credit card.

The legal basis for processing is Art. 6 Para. 1 b GDPR.

Your email address will only be forwarded once to the service provider Customer Alliance for the purpose that it will contact you by email after your stay at the Villa Westend Hotel an der Messe and ask you for an evaluation of your stay.

The legal basis for processing is Art. 6 Para. 1 f GDPR.

§ 4.3 Transmission of personal data as part of the online booking

You have the option of booking your stay via various booking portals. We have no influence on which personal data is requested from you by the respective provider and passed on to us.

§ 5 Other personal data

We only collect and process your personal data if you make use of certain services and we need your data for this or if you have voluntarily given us your expressed consent. The legal bases for the processing are Art. 6 Para. 1 b GDPR and Art. 6 Para. 1 a GDPR.

You can do this, for example, by sending us an email, making inquiries, registering for events, or requesting materials. Unless there are legal obligations to the contrary, we only use your personal data for the purposes for which you have given your consent.

§ 6 duration of data storage

Your personal data will only be kept for as long as is necessary to provide the services of the Villa Westend Hotel an der Messe. In addition, permanent data storage may be necessary due to legal obligations.

§ 7 Data security

The Villa Westend Hotel an der Messe has put in place technical and organizational security measures to protect your data, especially against loss, manipulation or unauthorized access. We regularly adapt our security measures to technical developments.

§ 8 information

You can request information about the scope, origin and recipient of the stored data and the purpose of storage at any time free of charge; in addition, you have the right to correct, delete or restrict the processing of your data, a right to object to processing and a right to data portability in accordance with data protection regulations. Reference is made to the existence of a right to lodge a complaint with a supervisory authority.

Please also let us know as soon as changes have occurred in your personal data. Please send your requests for information, questions, complaints or suggestions on the subject of data protection to us by post to

Villa Westend Hotel an der Messe GmbH
Westendstrasse 104
60325 Frankfurt

§ 9 Facebook

Data protection declaration for the use of Facebook plugins (like button)

Plugins from the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA are integrated on our website.

You can recognize the Facebook plugins by the Facebook logo or the “Like” button on our website. An overview of the Facebook plugins can be found here:

When you visit our website, the plugin creates a direct connection between your browser and the Facebook server. Facebook receives the information that you have visited our site with your IP address. If you click the Facebook "Like" button while you are logged into your Facebook account, you can link the content of our pages to your Facebook profile. This enables Facebook to assign your visit to our website to your user account. We would like to point out that, as the provider of the website, we have no knowledge of the content of the data transmitted or how it is used by Facebook. For more information, see Facebook's privacy policy at .

If you do not want Facebook to be able to assign your visit to our website to your Facebook user account, please log out of your Facebook user account.

§ 10 protection of minors

Children and adolescents with limited legal capacity are generally not allowed to transmit any personal data to our website without the consent of their parents or guardian. The Villa Westend Hotel an der Messe will never knowingly collect or use personal data of children or young people with limited legal capacity, or disclose it to third parties without authorization.

§ 11 consent of the user

You have the right to revoke any consent you may have given to the use or processing of your data at any time. All you need to do is send an email to info [at] or send a message to the following address:


Villa Westend Hotel an der Messe
Westendstraße 104
60325 Frankfurt

Telefon : +49 69 747979
Telefax : +49 69 748349

E-Mail :
Internet :

§ 12 Validity of this data protection declaration

This data protection declaration is current and dated February 2020. We reserve the right to change the data protection declaration at any time with effect for the future, if necessary, in particular to adapt to a further development of the website or implementation of new technologies.

§ 13 Use of the Analytics tool, Matomo


This website is using Matomo, an Open Source, self-hosted software for collecting anonymous usage statistics for this website.

The data is used to analyse the behaviour of the website visitors to identify potential pitfalls like not found pages, search engine indexing issues and to find out which contents are the most appreciated. Once the data (number of visitors reaching a not found pages, viewing only one page…) is processed, Matomo is generating reports for website owners to take action, for example changing the layout of the pages, publishing some fresh content… etc.


Matomo is processing the following data:

  • Cookies
  • Anonymized IP-address by removing the last 2 bytes (so instead of
  • Pseudo-anonymized Location of the user (generated from the anonymized IP-address)
  • Date and time
  • Title of the page being viewed
  • URL of the page being viewed
  • URL of the page that was viewed prior to the current page (if the page allows it)
  • Screen resolution
  • Time in local timezone
  • Files that were clicked and downloaded
  • Link clicks to an outside domain
  • Pages generation time
  • Country, region, city (low resolution based on IP-address
  • Main Language of the browser
  • User Agent of the browser
  • Interactions with forms (but not the content) [If you are using Form Analytics]


If you are using this site, the visit is logged by the host of this website (STRATO). This log contains your IP-Address which allows you to be identified indirectly via your internet service provider. The collection of this data is a legal obligation and required for security. You cannot oppose it and the data is at no time used for other purposes.

The processing of personal data is based on legitimate interests.

Processing your personal data such as cookies is helping us identify what is working and what is not on our website. For example, it helps us identify if the way we are communicating is engaging or not and how we can organize the structure of the website better. Our team is benefiting from the processing of your personal data, and they are directly acting on the website. By processing your personal data, you can profit from a website which is getting better and better.

Without the data, we would not be able to provide you the service we are currently offering to you. Your data will be used only to improve the user experience on our website and help you find the information you are looking for.

The personal data received through Matomo are sent to:

  • Mrs. Alina Kerste-Gavriluk (host and maintainer of this website)
  • STRATO (host of the server; Privacy Policy)

Matomo and this website data is hosted on STRATO's servers in Germany.

As Matomo is processing personal data on legitimate interests, you can exercise the following rights:

  • Right of access and data portability: you can ask us at any time to access your data.
  • Right to erasure and rectification: you can ask us at any time to delete all the data we are processing about you.
  • Right to object and restrict processing: you can object to the tracking of your data by using the following opt-out feature or by enabling DoNotTrack in your browser:

You may choose to prevent this website from aggregating and analyzing the actions you take here. Doing so will protect your privacy, but will also prevent the owner from learning from your actions and creating a better experience for you and other users.


If you think that the way we process your personal data with Matomo analytics is infringing the law, you have the right to lodge a complaint with a supervisory authority.


This privacy policy is based on the privacy policy of the Matomo project and licensed under Creative Commons, so you can modify it and use it yourself.